By purchasing any service package from Silk + Sage Solutions, you "the Client" agree to the following terms and conditions. These terms govern our working relationship and ensure mutual clarity, respect, and efficiency.

SCOPE OF SERVICES

Silk + Sage Solutions provides virtual assistance, social media support, and website design services as outlined in the selected package. Services will be delivered in a professional and timely manner, based on the agreed-upon scope. Any additional services beyond the package must be requested in writing and may incur additional charges at the hourly rate of $75.
Website Design: Silk + Sage Solutions exclusively creates websites using Squarespace or Wix. Fees do not include site publishing, hosting fees, or any related costs associated with publishing the website. The Client is responsible for purchasing and maintaining these services separately.

PAYMENT TERMS

• All services must be paid in full before work begins unless a custom payment plan is agreed upon in writing.

• Monthly retainer packages (admin and social media support) are billed on a recurring basis at the beginning of each month.

• Website design services require a 50% deposit before work begins, with the remaining 50% due upon project completion and before website launch.

• Payments are non-refundable once work has commenced.

• Late payments exceeding 5 business days past the due date may result in a suspension of services and a late fee of 5% of the outstanding balance.

• A 1.7% + $0.30 admin fee has been added to the final amount to cover transaction processing cost.

 

CLIENT RESPONSIBILITIES

To ensure a smooth workflow, the Client agrees to:

• Provide all necessary information, content, and access needed to complete the agreed-upon tasks in a timely manner.

• Respond to communication within a reasonable timeframe (typically within 48 hours).

• Review and approve work within agreed deadlines to avoid project delays.

• Maintain respectful and professional communication.

REVISIONS + EDITS

Each package includes a specified number of revision rounds. Additional revisions beyond the included rounds will be billed at the standard hourly rate of $75.

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Admin & Social Media Packages: Minor adjustments are included; excessive changes beyond reasonable scope will be subject to additional fees.

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Website Design:

• Tier 1: 1 round of revisions

• Tier 2: 2 rounds of revisions

• Tier 3: 3 rounds of revisions

• Additional revisions beyond the included amount will be charged at $75/hr.

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Once the Client has provided final approval for any content, design, or materials, Silk + Sage Solutions is not responsible for any errors, omissions, or inaccuracies discovered after approval has been given. Any post-approval revisions will be subject to additional charges at the standard hourly rate.

SERVICE + DURATION + TERMINATION

Monthly Retainer Packages (Admin & Social Media):

• Services auto-renew each month unless canceled.

• Clients may terminate services with a 14-day written notice before the next billing cycle.

• If the Client terminates services mid-month, no partial refunds will be issued.

• Unused hours do not roll over to the next month.

 

Website Design Packages:

• Once the deposit is paid and work has started, no refunds will be issued.

• If the Client cancels before completion, the Client will be invoiced for the hours worked at $75/hr.

CONFIDENTIALITY + DATA PROTECTION

Silk + Sage Solutions agrees to maintain confidentiality of any sensitive business information shared by the Client.
Client data will not be shared, sold, or disclosed to third parties without written consent.

INTELLECTUAL PROPERTY RIGHTS

All materials, graphics, and content created by Silk + Sage Solutions remain the intellectual property of Silk + Sage Solutions until full payment is received.
Upon full payment, the Client is granted a non-exclusive, royalty-free license to use all deliverables for their business.
Silk + Sage Solutions retains the right to showcase work in its portfolio unless the Client requests confidentiality.

LIMITATION OF LIABILITY

Silk + Sage Solutions will not be liable for:
Any indirect, incidental, or consequential damages arising from the use of its services.
Losses due to third-party service failures (e.g., website hosting, social media platform issues, etc.).
Any issues caused by Client delays, lack of communication, or failure to provide necessary materials.

FORCE MAJEURE

Neither party shall be held liable for any failure or delay in performance due to circumstances beyond reasonable control, including but not limited to natural disasters, power outages, or internet failures.

GOVERNING LAW

These terms and conditions shall be governed by and interpreted in accordance with the laws of Queensland, Australia. Any disputes shall be resolved through mediation before legal action is pursued.

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By purchasing any package from Silk + Sage Solutions, the Client acknowledges and agrees to these Terms & Conditions. For any questions or custom requests, please contact us.